Partnerships Based On Commitment, Quality, Reliability and Service
CTC Parker Automation clearly understands your need for high performance, reliable HMI and Machine Control Solutions.
We also understand that machine builders have other needs . . . CTC has built a package of unique services that are designed to lower your costs, enhance your machine performance and increase its selling appeal. When you buy a CTC Solution along with it comes a committed partner.
The CTC - OEM Partnership Plan includes the following support products and services designed specifically for the machine builders needs:
Start-up hardware and software training and application conversion
- Onsite factory assistance in converting current applications.
- Onsite factory support in maximizing "new application" effectiveness and customer ease and "appeal" using multiple Interact software modules.
Rapid Response & Replacement
- If any CTC unit under warranty (15 mos.) fails for any reason anywhere in the world, CTC will send out a new unit for next day delivery. (Outside of U.S.A. - fastest method)
- If a customer unit that is out of warranty fails, we will "rush" a replacement unit (if available).
Our goal is to keep your customer running.
Machine builder "field service" maintenance kit
- One kit including a CD ROM with:
- All development, runtime, utilities, and drivers (over 50) for Interact software.
- All PowerStation hardware documentation and accessory installation guides.
- CTC's complete technical support knowledge base for fast problem solving.
- Online access to CTC's daily updated technical support knowledge base via Internet.
*OEM partners receive "free" maintenance kits as part of the OEM Product Support Program (PSP) membership.
OEM Product Support Programs
- A developed Product Support Program (PSP) membership for:
- You - the machine builder
- Your customers
OEM product enhancement "user groups"
- We want our machine building partners to have active input into the direction of our software and hardware product development and enhancements.
End user "handoff"
- If you desire, CTC will establish a direct contact with your customers to set up an assigned technical support person and also "ongoing" Rapid Response service. We want to support you in servicing your customers.
Worldwide repair and technical support
- Europe, South America, Japan, Australia, Mexico, Canada, etc.
OEM sales and marketing "demo kit"
- Tools to use your application as a sales demo, direct mail piece or training tool for your customers and prospects.
Priority technical support access 24 hours a day
- OEM Partners receive top priority for technical